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The Seven Sins Of Sampling


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Sampling is a form of marketing that has been tried and tested, and it can really produce huge brand value if it’s done well. Whatever the reason, whether there’s a new brand consumers need to try or an older brand that consumers need to reassess, sampling can change peoples’ perceptions and really boost sales.

With the growth of experiential marking in recent years, sampling as a means of marketing a brand has also become a lot more sophisticated. Gone are the days when handing out free samples to commuters during rush hour is considered enough.

Instead, now brands are realising that a free trial or sample combined with education, entertainment and conversation can provide a much more meaningful and memorable brand experience. Unfortunately this ethos hasn’t spread everywhere yet, and there are still those who push products in the attempt to deliver mass sampling – but end up just delivering mass wastage.

Avoid this trap with your sampling campaign by heeding the advice below.

1. Missing the Target
If the sample doesn’t find its way into the hands of someone who is likely to go and buy the product, it is wasted. This may seem obvious, but there are many who ignore the mantra of quality over quantity and forget that instead of sampling as many people as possible, you should sample as many of the right people as possible.

2. Forgetting the bigger picture
Don’t JUST sample and forget that everything around that sampling experience reflects on your brand. Bland giveaways simply devalue your brand.

3. Badly trained staff
Staff that are disinterested, badly presented or lacking in product knowledge leave a bad taste in consumers’ mouths. Hardly the ideal starting point for a food or drink sampling campaign. Don’t let bad people sour your campaign.

4. Unclear Messaging
Almost everyone would say yes to a free chocolate bar, but by offering them out how does it really make your brand stand out from the rest? Unclear messaging will not make your brand memorable.

5. Imperfect Products
You’ve only got a few precious seconds to make an impact, so make sure that the moment of truth is perfect. Serving consumers broken biscuits or melted chocolate will give the impression of a brand that doesn’t care about the quality of its products.

6. Too much clutter
All too often we see samples being handed out directly from cardboard packaging boxes, or discarded packaging littered around sampling sites. Not only is that messy and careless, it almost looks like a desperate last-minute idea to shift some extra product.

7. Forgetting what comes next
Some brands forget that a sample has the potential to be the start of a lasting brand relationship. Failure to think about the next step of engagement and any spark of consumer desire will very quickly fizzle out.

By working with experienced agencies to avoid these common sins, you’ll be well on your way to richer, more rewarding sampling experiences – ones that you and your customers will truly value.

Event marketing is a great tool for brands that want to fully engage with their audience and turn consumers into fans. Why not see what it could do for you today?

Eurostar Stages High-Speed Theatre At Start


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Eurostar, the high-speed passenger service that links the UK and the Continent, is staging a series of ‘high-speed performances’ this month as part of the inaugural Garden Party to Make a Difference – a unique 12-day festival to promote sustainability organised by Start UK and strongly backed by HRH Prince Charles’s Charities Foundation.

Set in the unique, combined setting of the gardens of Clarence House, Lancaster House and Marlborough House, the Garden Party aims to give people of all ages a fun day out while, at the same time, demonstrating how to create a more sustainable future via an intriguing blend of exhibitions, interactive displays, fun activities & live performances.

Each performance given in Eurostar’s small domed theatre, which seats 35, will have a duration which corresponds to the time it would take to travel to that destination – so London to Avignon takes 5 hours 55 minutes, and the Avignon performance takes 5 minutes 55 seconds. The idea was devised by brand experience specialist BEcause, in conjunction with marketing experts Firelighter.

Claire Hutchinson, Eurostar’s Head of UK Marketing says, “High Speed Theatre gives us the perfect opportunity to bring our destinations to life in a truly imaginative and creative way. It captures the spirit of exploration and discovery through the eyes of different travellers and emphasises the speed with which we take our travellers to these destinations.

Through a series of entertaining and informing theatrical performances, it presents Eurostar as the leader in sustainable short-haul travel to Europe.”

Surrounding the theatre, an educational area complete with destination information panels and a series of PCs allows visitors to access Eurostar’s website and learn more about Eurostar’s sustainability credentials in the form of its hugely successful ‘Tread Lightly’ programme.

The public are also invited to get involved with the brand’s newly launched cutaquarter.com portal, which gives people the ability to work out just how large their carbon footprint currently is – and how easy it would be to cut this by 25%. On hand to answer any questions and give advice are fully trained BEcause Brand Ambassadors.

Sharon Richey, managing director of BEcause, comments:
“This is experiential marketing at its most engaging, using live theatre to convey key messages in creative and fun ways. With the addition of the educational area and opportunities to chat to trained Brand Ambassadors after the shows, consumers can learn about Eurostar’s sustainability and also how to cut their carbon footprint by a quarter.

At the end of the day, event marketing is a great tool for brand that wants to fully engage with its audience and turn consumers into fans.

What Is Experiential Marketing Why Use It


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Any company that uses experiential marketing should aim to interact on different levels with their customer. The strategy that they use should immediately grab the customer’s attention to the campaign. Not only visually or by sound, but it should also encompass their inner senses as well as logic. It should focus on the consumer’s whole response and not only on their response to the actual product.

Traditional marketing strategies aim to sell the features of a product and the benefits that would be derived from it. Experiential strategies aim at involving the consumer at an emotional level. The purpose is also to establish not only brand loyalty, but company loyalty.

Marketers have to put themselves in the customer’s position. You have to consider what they are going through when they view your marketing campaigns. Think about what they would be feeling, what their immediate initial response would be.

The engagement of as many of the consumer’s senses whilst using the various media platforms is imperative. You have to provide media that is visually enticing. However, it must also be able to make the consumer start planning what they can do with your product.

Put them in a position where they can see themselves living with your product. When using this strategy it is important to capture the attention of the customer. You also need to hold that attention long enough for them to experience those emotions. A good campaign should aspire to inspire these feelings every time the customer happens to view the display, the website or whatever form of advertising media you use.

Remember that the point of experiential marketing is to envelop the entire being of the consumer. This will invoke such strong emotional reactions that they will feel that they have to immediately obtain your product. This strong response will also make them come back for more of your product.

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A Number Of Different Experiential Marketing Methods


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Experiential marketing is intended to bring customers in much closer contact with your services and products so that they can come away having experienced something memorable and enjoyable. There are many different experiential marketing strategies that you can employ for your business, and it might be a good idea to run through a few of them to find something that suits you.

It is a good idea to take your services on the road and bring them straight to the public. Drive a vehicle or use some form of transport that is going to display your company ethic and get involved with the public, asking them questions, and getting feedback on your products and services.

Try setting up a home party. When setting up one of these home parties it is crucial that you keep down the guest list to only 20 people or less. This will help you to maintain a more friendly and intimate environment. Give potential customers an opportunity to enjoy and engage with your products and it is far more likely they will make a purchase.

Sampling should be adopted as well. With sampling you will send out specific samples of different products, coupons, guest tickets, and all sorts of other things to potential customers and clients. Ideally, if the customer enjoys the product they will make a purchase. In addition, if the product does do well on the market then all losses will be recouped several times over.

Consider new direct mail. Unlike regular direct mail that will simply list the name of the customer at the top of the letter, new direct mail will take this step further. By conducting more intensive research into potential customers the mail is far more personal, making the customer more likely to engage with it.

Whatever method or strategy of experiential marketing you choose to adopt, your customers should always come away with a far more engaging experience behind them.

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